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Saturday, 20 May 2017

AF malfunction with some EF 24-105mm f4L IS II lenses

Canon has found that some EF 24-105mm f4L IS II USM lenses exhibit an AF operation-related malfunction. At the wide-angle end, focus is not achieved properly when peripheral AF points are selected, regardless of the AF area selection mode.

Affected Lenses
If the first two digits in the serial number (see the image below) of your lens are 48, 49, 50 or 51, then your lens may possibly be affected.

How to check if your lens is affected:
(1)   Visit Canon's serial number checker page at:
https://secure1.canon.jp/imaging/eosd/serial/ef/ef241052.html
(2)   Input your lens’ serial number (10 digits) and then click the [Submit] button. Double check that the serial number you entered is correct before you click the [Submit] button.
(3)   One of the following three messages will be displayed:
       •   Your lens is NOT an affected product
       •   Your lens is an affected product
       •   Invalid number
(The list of affected lenses will be updated periodically in accordance with the handling status.)

If your lens is affected, support will be provided free-of-charge regardless of the warranty status. Please note that even if your lens is affected, inspection/repairs for any issue other than the above phenomenon will be handled as normal repairs. If you wish to make a request for support for this issue, please attach the lens cap and dust cap to the lens and take/send the lens only to a Canon Service Centre.


Friday, 19 May 2017

Problems with firmware version 1.1.1 for EOS 7D Mark II

A communication error has been discovered when using the EOS 7D Mark II running firmware Version 1.1.1, released on 27 April 2017, in combination with the Wi-Fi Adapter W-E1. Remote shooting with the Camera Connect App is not possible after connecting the EOS 7D Mark II to a smartphone via the Wi-Fi Adapter W-E1. This error occurs for cameras that have been updated from firmware version 1.0.5 or earlier to Firmware Version 1.1.1

This phenomenon will not occur if the camera meets either of the two conditions below:
•  If the camera has been updated from firmware version 1.1.0 to version 1.1.1
•  If the camera was already equipped with Firmware Version 1.1.1 at the time of purchase

Canon is currently making preparations to correct this phenomenon with the release of a firmware update in early June. In the meantime:
•  Firmware version 1.1.1 will no longer be available for download, and firmware version 1.1.0 will be made available for download again.
•  Users whose camera is affected by this phenomenon are asked to download Firmware Version 1.1.0 and install Firmware Version 1.1.0 onto the camera.


Wednesday, 17 May 2017

Canon launches 365 days of summer competition


Canon is looking for someone to fill a unique position as it begins its search for the ultimate storyteller. The lucky person will spend a year chasing summer across the globe in order to identify 365 inspiring stories. Applications will be taken via Instagram and judged by actress, producer, musician and storyteller, Zoƫ Kravitz (pictured above).

The successful candidate will chase summer all over the world, visiting destinations from Lisbon to Melbourne to Brazil, curating their own story of the summer.

Those who think they have what it takes to inspire people to find their own stories can apply by sharing their most memorable summer story on Instagram with the story behind it (no more than 50 words), tagging @CanonUK and #liveforthestory. Submissions will be judged on a number of elements including storytelling ability, visual appeal, originality and inspirational qualities. The successful candidate will be required to travel the world chasing summer in order to identify 365 inspiring stories throughout the course of the job. The role is all expenses paid and, of course, offers a holiday allowance of 365 days per annum. 

Canon’s storyteller will be tasked with identifying 365 new summer stories throughout the year, bringing back the art of storytelling and inspiring people to make the most of every moment in their life. The journey they choose is for them to decide, it will be their story to create and inspire.  

Matthew Searle – Country Director, Canon UK and Ireland said: “Every moment has the potential to be important, even more so in the summer when we are open to new challenges and experiences. We are on the hunt for someone to inspire us, to help us ‘Live For The Story’ every day and ensure none of us miss those special moments.”


Wednesday, 10 May 2017

EOS M5 firmware update 1.0.1

Firmware Version 1.0.1 for the EOS M5 incorporates the following fixes:
1. Corrects a phenomenon in which, when the playback grid is set to "6x4", and a vertical image is displayed, or a horizontal image is rotated to be displayed vertically, the grid does not display correctly.
2. In languages other than Japanese, the phrase "no. of shots" has been corrected to "value" in the "Time-lapse movie settings > Interval/Shots" setting screen.

The firmware can be downloaded at:
http://www.canon.co.uk/support


Friday, 28 April 2017

Firmware update for EOS 7D Mark II

Firmware Version 1.1.1 for the EOS 7D Mark II incorporates the following improvements and fixes:
1. Enhances reliability of communications when transferring images using Wireless File Transmitter WFT-E7 (A/B/C/D/E).
2. Corrects the phenomenon of Err70 which occurs with certain combinations of settings.
3. Corrects the phenomenon in which in very rare cases the shutter can no longer be released.
4. Enhances reliability of operations for specific custom function settings.

If using a Wi-Fi adapter/W-E1, the camera's nickname will be reset to default when you perform this firmware update, so you will need to reset the nickname before using the camera. Refer to the W-E1 instruction manual for the setting procedure.


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